Kings Bottle 2°C~8°C Medical Refrigerator & -10~-25°C Freezer Combination

All of our orders of refrigerators receive free standard curbside truck or porch package shipping, depending on the unit size. We don't charge a residential, lift gate or appointment fee. (Appointment windows are established by the delivery carrier. They will contact you to discuss their options. )

• Processing Time: Usually within three business days. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons. )
• Transit Time: 2-10 Business Days - Actual time depends on your distance from our fulfillment center in Southern California.

Deliver to the first dry opening. Just need it delivered over your threshold or in your garage? This service is for you.

• Processing Time: Usually within three business days. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons. )
• Transit Time: Adds 3-10 days to Curbside Shipping, it is determined by a variety of factors. For example:
  1. Your distance from the delivering terminal.
  2. What days they are in your area.
  3. How quickly they can make contact with you to schedule.
• We know you want your unit as quickly as possible. If you have specific time concerns, please call us to discuss your needs before shipping.

The total package includes: 

• Delivery to your room. (Note: Up to two flights of stairs included. Please call to discuss any additional flights of stairs and or unique delivery circumstances.)
• Unpacking of the unit
• Placement in your desired location
• Debris removal

All that's left for you to do is plug it in, turn it on and enjoy

• Processing Time: Usually within three business days. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons. )
• Transit Time: Adds 3-10 days to Curbside Shipping, it is determined by a variety of factors. For example:
  1. Your distance from the delivering terminal.
  2. What days they are in your area.
  3. How quickly they can make contact with you to schedule.
  We know you want your unit as quickly as possible. If you have specific time concerns, please call us to discuss your needs before shipping.

Expedited Shipping reduces your processing time AND gets you the fastest ground transportation option available to us.

• Processing Time:  The next business day. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons.)
• Transit Time: Varies on the shipping day and your distance from our Southern California fulfillment center. Please call or email us to discuss your needs so we can ensure we can accommodate them. Every shipment is unique.

• We want you to be completely satisfied with your KingsBottle products. If the item you received is damaged or defective, you may return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components.

• If the item is received in good condition, but you change your mind and would like a full refund of the item price (freight excluded), the item must be returned within thirty days from the date the merchandise was received. However, we will charge you for the shipping cost of the return. Please contact us for instructions on the return.

• On personalized, customized and special orders, orders of parts, we do not accept returns or exchanges unless the product arrived damaged or was customized incorrectly. We must be informed within 5 days of receipt that the item is damaged or defective.

• If you return a damaged, defective or incorrect item (including personalized items not made correctly) you will receive a credit or an exchange. Items received damaged should be refused or appropriately noted as damaged prior to signing for them. Failure to do so limits the ability to file a claim with the carrier and may result in the customer being responsible. Shipping cost will be paid for by Kingsbottle within 30 days for all defective or incorrect items. Damaged shipments are evaluated with the carrier and handled on a case by case basis.

• If you decide to return your purchase after 30 days, you are responsible for all shipping and handling costs and a 20% restocking fee. Damaged items after 30 days can not be returned. For information on what our Warranties include, please see the Warranties tab on each product detail page. If you would like to arrange an exchange for a different Kingsbottle item, please contact us.

• Shipping & Handling fees will only be refunded or paid for by Kingsbottle within 30 days if the item is defective, damaged, or an incorrect item was shipped.

• If you decide to return a fully functioning item and upon examination of the return, Kingsbottle determines the purchase has missing items or has been damaged, Kingsbottle will charge a fee to cover the expense. A fee will be charged for any returned product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

• Please remove all personal items or data before returning any products. We are not responsible for any personal items or data left in or on these items.

• If your product was purchased at any 3rd party retailer and not directly from BTO America (also known as KingsBottle), we CAN NOT accept your return. You MUST contact the retail store that you bought the item from. Please understand that when the order is placed with them and not directly with us we will not be able to look up your order and hence we will not able to replace, exchange or return the item.
• If your product was purchased at any 3rd party retailer and not directly from BTO America (also known as KingsBottle), we do not offer an extended warranty policy. You MUST contact the retailer of purchase directly. In the event your retailer does not offer an extended warranty plan, we recommend you contact a third party warranty provider. However, regardless of point of purchase, all KingsBottle coolers are backed by a TWO YEAR manufacturer's warranty from date of sale.