Q: What is the typical processing time for orders? A: Orders typically take 1-2 business days to process. After processing, the product will be dispatched from our warehouse within an additional 1-2 business days.
Q: What about custom-made orders? A: Custom-made orders may require a longer manufacturing time, depending on the product specifications. Please reach out to our customer service team for estimated delivery times.
Q: Do you offer returns? A: Yes, we do offer a return policy. However, please note that return policies vary for each manufacturer. Kindly refer to the specific product's return policy or contact our customer service for further assistance.
Q: Is it possible to cancel an order? A: Yes, orders can be canceled within a certain timeframe. However, cancellations are subject to a 6% cancellation fee. Please contact our customer service team as soon as possible for assistance with order cancellations.
Q: Any tips for using wine dispensers effectively? A: To ensure optimal performance and longevity of your wine dispenser, we recommend regularly cleaning the dispenser according to the manufacturer's instructions. Additionally, store wines at the recommended temperature and ensure proper maintenance of the dispenser components. Check our blogposts
Q: How to best use electrical cigar humidors? A: For the best cigar preservation, it's essential to maintain a consistent humidity level within the humidor. Make sure to season the humidor properly before storing cigars, and periodically check and refill the humidification system as needed. Refer to the product manual for specific usage instructions. Check our blogposts.
Q: Do you offer sales or discounts? A: Yes, we frequently offer sales and discounts on our products. For information on current promotions, please reach out to our customer service team or visit our website regularly.
Q: How can I contact customer service? A: You can reach our customer service team via email , LiveChat or phone during our operating hours. We're here to assist you with any inquiries, product recommendations, or concerns you may have.
Q: Where can I find reviews from other customers? A: We encourage you to explore the reviews section on our website to learn about the experiences of other customers. Your feedback is invaluable to us and helps us continually improve our products and services.
Q: Is my payment information secure? A: Yes, we take the security of your payment information seriously. Our website utilizes encryption technology to ensure that your personal and payment details are protected during the checkout process. Additionally, we adhere to strict privacy policies to safeguard your data.
Q: What payment methods do you accept? A: We accept various secure payment methods, including credit/debit cards, PayPal , Klarna and other trusted payment gateways. You can choose the payment option that best suits your preferences during checkout.
Q: Do you offer a satisfaction guarantee? A: Yes, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please contact our customer service team, and we will work to resolve any issues promptly. Re-stocking fees and shipping cost might be added to customer cost.
Q: How can I be sure of the quality of your products? A: We source our products from reputable manufacturers known for their craftsmanship and quality. Additionally, each product undergoes rigorous quality control checks before being shipped to ensure that it meets our high standards.
Q: What is your return/exchange process? A: We understand that sometimes returns or exchanges may be necessary. Our hassle-free return/exchange policy allows you to return or exchange products within a specified timeframe, subject to the terms and conditions outlined in our return policy.
Q: What if I have questions or need assistance? A: Our dedicated customer support team is here to assist you every step of the way. Whether you have questions about products, need help with an order, or require assistance with returns/exchanges, our friendly and knowledgeable team is ready to help. You can reach us via email, phone, or live chat during our operating hours.
Q: How will I be informed about my order status? A: We provide regular updates on your order status via email or SMS notifications. You will receive confirmation emails upon placing an order, as well as tracking information once your order has been dispatched from our warehouse. Additionally, our customer service team is available to provide real-time updates and assistance with any inquiries you may have.