Return & Refund Policy
Each brand we carry has its own return policy, clearly stated on that product's page under Warranty / Shipping & Returns. Please check the product page for your item, or contact us, before ordering.
Starting a Return
Contact us at Contact@luxurywineappliances.com with your order number. We'll confirm the applicable manufacturer's return terms and next steps.
Damages and Issues
Please inspect your order upon delivery. If an item arrives damaged, refuse the delivery if possible, or contact us with photos as soon as possible — the reporting window varies by manufacturer and is listed on the product page — so we can arrange a replacement.
Exceptions
Custom, made-to-order, or personalized items are generally not eligible for return except in cases of defect or damage — confirm on the product page. Sale items and gift cards are not eligible for return.
Refunds
Where a refund is offered, it will be issued to your original payment method once your return is received and inspected. Please allow time for your bank to process and post it.
Shipping Destinations
We currently ship within the United States only.